What our customers say about us
Shredder-Chippers
“Dear Sir, We have just purchased a Garden Master from you. In an age of litigation and complaint, it seems only fair to give praise where praise is due. We are delighted with our purchase, not only because the machine actually does what you advertised but with the service we received. We were told that there was a two week lead in time, we were contacted two weeks later to arrange delivery, and the day before delivery we were contacted by the demonstrator to ensure that all was well for the morning. The demonstrator arrived exactly on time and proved absolutely charming and helpful. Such service is unheard of and should be complimented.”
Yours faithfully, S and G B
“ Dear Sir, I feel I must congratulate your company on the G5BE Shredder that you supplied earlier in the year. As explained in our recent telephone conversation, I am 75 years of age and own a large garden containing many shrubs, trees and perennials. Your machine has enabled me to cope with the many loads of branches, clippings etc and turn it into compost instead of making many trips to the tip. I will have no hesitation in recommending your machines to any of my friends.”
H.H. Herefordshire
“ I feel I should write a thank you for your prompt and courteous reply to my request [for your company] to repurchase the above machine because of my decision to move to a property with a smaller garden. I have received the cheque today and would also like to thank you for making such a reasonable deduction for your time and efforts in this matter. I hope that we can do some more productive business together in future. With thanks. ”
Yours sincerely P. H. Northants
“ Let me say how delighted I am with the Garden Master shredder - I only wish I had made the decision to buy one a few years earlier! ”
R. L. Derby
"We bought a 9-hp Garden Master in 2006 to use in our garden maintenance business. May we say how pleased we are with the machine being easy to start, maintain and use. It has paid for itself already, and our customers are delighted to see their garden rubbish being recycled."
Mr and Mrs F, Essex.
"I bought a Forester diesel unit from you a couple of years ago that I shipped to Angola. It is a GREAT machine and we are producing so much compost that we no longer need to buy for our garden. I need a complete set of 3 drive belts as I can't find belts this size anywhere locally. Can you send these to our UK buyers... Look forward to hearing from you and again we are really pleased with the machine.”
I.N. Luanda
Another report from Chelsea 2007;
Mr and Mrs R called to book a service for their shredder-chipper and went on to speak about their Smart Cart. She had bought it and he "was sceptical at first but now can't praise them enough.”
“ Companies soon receive complaints for bad service and poor goods etc and rightly so, however few complainants ever write to thank the company in question in resolving matters. A few months ago I had a couple of queries about items purchased from your organisation and I would like to take this opportunity in thanking you for not only dealing with them head-on but in a courteous and efficient manner thereby not only keeping customer goodwill but also enhancing it. I would have written this letter sooner however pressure of work prevented me from doing so until now. Once again thank you and well done from another satisfied customer. ”
Yours sincerely, R. B., Essex
Smart Cart
Mrs P, Stratford-upon-Avon, telephoned to order an Extra-large Smart Cart to add to two Standard Carts she already has. "Very pleased with them and happy for anyone to phone and ask about them"
Mr S, Horsham, telephoned to order a third Smart Cart. "Delighted with them and spreading the word".
Mrs W, Tonbridge, telephoned to order a Smart Cart as a surprise present for her husband's birthday.
Mrs B of Whitney-on-Wye bought a Smart Cart on the advice of her gardener. Reported "absolutely magical" at Chelsea 2005.
Mrs C of Lymm ordered two Smart Carts, one for each of her sons.
Lady N, Durham, bought Smart Cart in 1998. At Chelsea 2007 described it as "brilliant".
ComposTumbler
"Thank you for sending my ComposTumbler. It arrived when expected and was easy to assemble. It's already full of garden waste and heating up nicely. I'm very impressed both with the service and the product."
Mrs S, Yorkley, Glos.
” Thank you very much for really excellent service - phoned and ordered Tuesday for my ComposTumbler - it arrived next day and is now on the back patio waiting for me to use it. Also I would like to say I had no difficulty in assembling it, even though I'm a woman and OAP. So thanks again.”
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